Last updated: 20 June 2026

Terms of Service

These terms ("Terms") govern your use of Kino, a monthly performance-creative service ("Kino", "we", "us") operated by Joe Bromley as a sole trader in England. By subscribing to or using Kino, you ("client", "you") agree to these Terms. If you do not agree, do not subscribe.

1. The service

Kino produces premium performance creative from your brief, product or landing-page context, and brand inputs on a monthly subscription basis. The service is fully async — all communication and briefing takes place via an async request board. There are no scheduled calls.

Each subscription plan defines:

• How many active requests you may have in progress simultaneously.
• The target turnaround time from a complete brief to first delivery.
• Any additional plan-specific benefits described at the time of purchase.

2. Plans and what they include

"One active request at a time" means a new brief begins only after the current one is delivered or explicitly paused. Revisions to a delivered asset count within the same request until you mark it complete.

3. Billing and subscription

• Subscriptions are billed monthly in advance by Stripe, our payment processor.
• Billing begins on the date you subscribe and recurs on the same calendar date each month.
• All prices are exclusive of VAT unless otherwise stated. VAT will be added where applicable under UK law.
• Founding rates (currently £2,800/mo for Studio, £4,000/mo for Director) are locked for the lifetime of a continuous subscription. If you cancel or lapse and later re-subscribe, the standard rate applies.
• We reserve the right to change standard pricing with 30 days' notice. Locked founding rates are unaffected.

4. Pausing and cancellation

• You may pause your subscription at any time with one message. During a pause, no new requests are accepted and no charge is made for the paused period (pro-rated from your next billing date). Your founding rate is preserved while paused.
• You may cancel at any time with one message — no notice period, no cancellation fee, no minimum commitment.
• Cancellation takes effect at the end of your current paid billing period. You retain access to the request board and any in-progress work until that date.
• You keep every video already delivered to you, regardless of cancellation or pause.

5. First-video guarantee & refunds

Love your first delivery, or your first month is free. If you are not happy with your first delivered asset, request a refund within 14 days of its delivery (delivery means the first cut has been posted to your Review column) and we will refund your first month's subscription fee in full. No forms and no hoops — just reply to any email. The guarantee applies once per customer, on your first subscription only; it does not cover later months, renewals, or annual plans after month one. It cannot be claimed before any asset has been delivered, or after you have accepted and used the delivered work. On a successful claim, your subscription cancels and any delivered renders are returned and remain unlicensed.

Aside from this guarantee, we do not offer refunds for the current paid billing period once it has begun, or for work already delivered, and part-months are not pro-rated on cancellation. If work is never delivered due to our error or inability to perform, we will issue a pro-rated credit or refund at our discretion. In cases of genuine dispute, contact us at joebromley08@gmail.com — we will act fairly.

6. Turnaround times

Turnaround times stated above are targets, not guarantees. They begin when we receive a complete brief — meaning all required assets (product URL, brand assets, brief message) have been provided. Turnaround may be extended during public holidays, periods of exceptionally high demand, or where a brief is incomplete. We will communicate any delay promptly.

7. Revisions

Revisions are included within your subscription. "Reasonable revisions" means changes consistent with the original brief — adjustments to timing, copy, colour, and animation style. Revisions do not include a complete change of concept or brief. If you wish to change the brief substantially, this counts as a new active request.

8. Ownership and licensing

• You own the delivered assets. On full delivery and payment of the applicable subscription fee, you receive full ownership of the final delivered asset files, with the right to use them for any lawful commercial purpose without restriction or ongoing royalty.
• Portfolio use. We may show your delivered work as portfolio material on our website, social media, and in pitches unless you explicitly opt out. To opt out, email joebromley08@gmail.com at any point. We will remove the work within 14 days of your request.
• Your assets. You confirm that you own or have the right to use all brand assets, footage, product imagery, product UI, copy, and other materials you supply to us. You grant us a non-exclusive licence to use those materials solely to produce your deliverables.
• Third-party assets. Where we incorporate stock footage, music, fonts, or other third-party assets in your video, we will use only those licensed for commercial use. Specific licence details are available on request.
• Intermediate files. Source files, Remotion code, and other intermediate production files remain our property unless separately agreed in writing.

9. Acceptable use

You agree not to brief content that is unlawful, defamatory, infringing, deceptive, or that we reasonably consider harmful or contrary to our values. We reserve the right to decline or discontinue work on any brief that violates this clause, with a pro-rated refund of unused subscription time.

10. Confidentiality

We treat your product information, briefs, and business plans as confidential and will not disclose them to third parties except as required to deliver the service (e.g. our hosting or analytics providers). We ask the same of you regarding any non-public information we share about our methods or pricing.

11. Liability

The service is provided in good faith and to the best of our ability. To the maximum extent permitted by law:

• We exclude liability for indirect, consequential, or special losses (including lost revenue, lost data, or reputational harm) arising from the service.
• Our total liability to you for any claim arising under these Terms is limited to the fees you paid in the one-month period in which the issue arose.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot lawfully be excluded.

Your statutory rights as a consumer (if applicable) are not affected.

12. Warranties

We warrant that we will perform the service with reasonable skill and care. We do not warrant that the service will be uninterrupted or error-free, or that any video will achieve a specific commercial result. All other warranties, express or implied, are excluded to the maximum extent permitted by law.

13. Termination by us

We may suspend or terminate your subscription immediately if you breach these Terms, provide false information, or engage in behaviour that is harmful to us or other clients. In such cases, fees paid for the current period are non-refundable unless the termination was due to our error.

14. Changes to these Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before a material change takes effect. Continued subscription after that date constitutes acceptance. If you do not accept a change, you may cancel before it takes effect.

15. Governing law and disputes

These Terms are governed by the laws of England and Wales. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales. We will always try to resolve disputes amicably first — email joebromley08@gmail.com.

16. Entire agreement

These Terms, together with any plan-specific details confirmed at the time of subscription, constitute the entire agreement between you and Kino and supersede all prior discussions or representations.

17. Contact

Questions about these Terms: joebromley08@gmail.com.